Dilemma.

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Post #288,744 by pwhysall 7/12/07 1:28:00 AM Reply	Dilemma. On the one hand, I've worked on a helpdesk and know exactly how annoying some users can be. On the other, is it right to just switch off your 1000 most annoyed/annoying customers? Sprint seems to think so. This is probably a good business decision in the short term. [link\|http://www.theregister.co.uk/2007/07/11/sprint_boots_annoying_phone_customers/\|http://www.theregist..._phone_customers/] Based on the content of that story, I think it was the right thing to do; if you're calling 100 times a month, you're more aggravation than you're worth. Peter [link\|http://www.no2id.net/\|Don't Let The Terrorists Win] [link\|http://www.kuro5hin.org\|There is no K5 Cabal] [link\|http://guildenstern.dyndns.org\|Home] Use P2P for legitimate purposes! [link\|http://kevan.org/brain.cgi?pwhysall\|A better terminal emulator] [image\|http://i66.photobucket.com/albums/h262/pwhysall/Misc/saveus.png\|0\|Darwinia\|\|]
Post #288,748 by a6l6e6x 7/12/07 7:53:19 AM Reply	So you deliberately ignore my posts? :) [link\|http://z.iwethey.org/forums/render/content/show?contentid=288621\|My post]. Alex Nobody has a more sacred obligation to obey the law than those who make the law. -- Sophocles (496? - 406 BCE)
Post #288,751 by pwhysall 7/12/07 8:10:58 AM Reply	Blimey, missed that one. Peter [link\|http://www.no2id.net/\|Don't Let The Terrorists Win] [link\|http://www.kuro5hin.org\|There is no K5 Cabal] [link\|http://guildenstern.dyndns.org\|Home] Use P2P for legitimate purposes! [link\|http://kevan.org/brain.cgi?pwhysall\|A better terminal emulator] [image\|http://i66.photobucket.com/albums/h262/pwhysall/Misc/saveus.png\|0\|Darwinia\|\|]
Post #288,827 by drewk 7/12/07 9:35:53 PM Reply	Seth Godin nailed this one If you regularly delight your customers, but some small few just refuse to be pleased, it makes sense to cut them off. But when 50% of your customers are dissatisfied, and the only way for them to resolve problems is to call five times a day until they get through to someone who can fix it, you're attacking the wrong problem by getting rid of the squeaky wheels. === Kip Hawley is still an idiot. === Purveyor of Doc Hope's [link\|http://DocHope.com\|fresh-baked dog biscuits and pet treats]. [link\|http://DocHope.com\|http://DocHope.com]

Dilemma. - (pwhysall) - (3) - July 12, 2007, 01:28:00 AM EDT

So you deliberately ignore my posts? :) - (a6l6e6x) - (1) - July 12, 2007, 07:53:19 AM EDT

Blimey, missed that one. -NT - (pwhysall) - July 12, 2007, 08:10:58 AM EDT

Seth Godin nailed this one - (drewk) - July 12, 2007, 09:35:53 PM EDT

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