He's the more helpful one and is certainly capable of understanding that a one-off error like this is actually impossible to find. Trouble is, he is likely to equate his and the other's error as 'repeatable'. The other CEO is not so technically minded. He will see a failure and be almost literally awake at night wondering how many other people are getting it and how much this will affect sales. The fact that no-one else is reporting it and we cannot find anything to even look for is hard for him to understand.

Wade.