IBM service is good
I had a freind who was in Denver and had an IBm Thinkpad that he took to a Cybercafe up there. He spilled Merlot on the keyboard, and frotzed the while thing up. IBM replaced the keyboard, and even upgraded the BIOS to be Y2K Compliant (This was in 1998, IIRC). IBM did it quick and it worked like a champ afterwords.
"Will code Visual BASIC for cash."