My repair experiences

Post #184,952 by tuberculosis 11/24/04 2:25:25 PM 8/21/07 5:55:56 AM Reply	My repair experiences have been stellar service at high prices. I've had to send in my TiBook thrice for repairs. 1) Broken latch - warranty repair - called Tuesday, box arrived Wed - sent Wed, back Friday! 2) I dropped it - my fault - broken hinge - called Wed am, box arrived Wed noonish - picked up Wed pm - back Saturday! Cost: outrageous at $600+! (much of case was replaced though - lesson is always buy AppleCare for laptops). 3) Couple months later I noticed it was not possible to remove battery - dropped it at Apple store Thursday - picked it up Monday. No charge. The repair service for laptops is stellar. The cost is pretty high but this can be mitigated by purchase of AppleCare. "The significant problems we face cannot be solved at the same level of thinking we were at when we created them." --Albert Einstein "This is still a dangerous world. It's a world of madmen and uncertainty and potential mental losses." --George W. Bush Edited by tuberculosis Aug. 21, 2007, 05:55:56 AM EDT Expand All History
Post #184,955 by tjsinclair 11/24/04 2:34:19 PM Reply	Agree on Applecare I've had great experience with Apple support and repair. However, when I purchased a new laptop recently I made sure I had Applecare. Another option (if you live near an Apple store) is to get an [link\|http://www.apple.com/retail/procare/\|Apple ProCare] card. It's sort of "AppleCare Lite" but it gets you priority support and services at your local Apple store. I think it's US$99/year. Tom Sinclair The place looked as though it had been visited by Gengiz Cohen [footnote: hence the term "wholesale destruction"]. -- (Terry Pratchett, Lords and Ladies)
Post #184,995 by daemon 11/24/04 11:57:26 PM Reply	what I dont like about Apple Service my Imac is out of warranty, If an off the shelf (hd, ide card,ram) goes south out come the tools, if my cdrom goes south (apple scsi) they will only ship to a dealer who will happily install it for me at a cost. that is my only beef with them. regards, daemon that way too many Iraqis conceived of free society as little more than a mosh pit with grenades. ANDISHEH NOURAEE clearwater highschool marching band [link\|http://www.chstornadoband.org/\|http://www.chstornadoband.org/]

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