Just advocating for the devil here, but isn't that a bit like telling someone to check the online documentation for their non-functional modem? If the question is "Why can't I get to zIWETHEY?" how are they supposed to ask that question ... on zIWETHEY?
(Of course if the question was "Why couldn't I get to ..." that would be a different story entirely. But I wouldn't know because I haven't looked there in a while. Guess it's time to go see how ghostly the old town is ...)