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New SSD and a clean install = fixed
16GB for regular office/desktop use is 100% unnecessary and, in the current RAM marketplace, expensive. 8GB is fine now and for the foreseeable future. 4GB will be entirely usable on an SSD-based system.

Windows isn't the memory hog that MacOS is. Edge is a fine replacement for Chrome unless you're all invested in Chrome remembering your passwords etc. A Chromebook can work, but I'm here to tell you that the online versions of Office are not as nice as the desktop apps.

Every modern operating system pages almost everything, almost all the time.

(long and excellent post about paging in Windows: https://arstechnica.com/civis/viewtopic.php?p=21013929#p21013929 )
New Re: SSD and a clean install = fixed
This seems like sound advice, and I will pass it on. Has RAM become latterly more costly?

cordially,
New I'm going to second the 4Gb RAM thing.
Both my current Surface Pro and the previous one I had came with 4Gb of RAM. Never noticed any issues with it because of that, although I was a little surprised when I found out. Next models up all had 8Gb.

Microsoft knew what they were doing.

Wade.
New That was because of the Outlook webmail portal ;-)
That thing will balloon to using over 1GB RAM resident (as will any other O365 web application). I don't want to know what Facebook runs away with. 4GB is definitely cutting it short these days, even for the use Rand described because of things like this that no one really pays attention to (or even suspects because "I only have the internet open")
New Yabut I don't use those.
My email client is Opera Mail which is pretty frugal memory wise. I also use Vivaldi which has much better memory usage than Chrome.

Wade.
New We may not
But most people who do not have a techie type available do. And they mostly use whatever came preinstalled.

(My observation was on Chromiumm and Firefox. Both were about the same for the Outlook page. The O365 admin page is even worse at 1.5+GB but few would have to deal with that thing.)
New Prices have been falling since the bitminers stopped buying everything.
Graphics cards are finally coming back to earth, too.

About a month ago I bought a couple of mid 2012 MBPs and RAM and SSDs to upgrade them:

860 EVO 1TB SSD $163 ea

Crucial 2x8GB 204 pin SODIMM $124

from Big River.

Getting back to your original question and Peter's and Sven's comments, it does sound like the hard drive has issues and could use being replaced. Maybe chkdsk would fix it up, but unless it's filled with spyware and trojans and the like, then one has to assume that the hardware will just eat itself again reasonably soon. As you know, swapping out a HD for a SSD isn't hard, but the time involved reinstalling everything can make simply punting for a newer machine much more appealing.

Good luck!

Cheers,
Scott.
     Memories are made of this - (rcareaga) - (28)
         Chromebooks are very tempting for user-spaces like that. - (Another Scott) - (1)
             Wish I'd seen that last week - (drook)
         I have a 3yo winders 10 box - (boxley) - (1)
             Chrome for me - (drook)
         Andecdotally, if he has to stick with winders ... - (mmoffitt)
         find out what's running behind the scenes - (lincoln) - (15)
             as to Ubuntu - (rcareaga)
             2 other popular reasons for Windows to go the beach - (scoenye) - (13)
                 Details? - (drook) - (12)
                     I believe that when you request it, it will say it has to do it on startup. -NT - (Another Scott) - (11)
                         Correct - (scoenye) - (10)
                             Thanks, will kick off before bed tonight -NT - (drook) - (9)
                                 That wasn't what I expected - (drook) - (8)
                                     Re: That wasn't what I expected - (pwhysall) - (1)
                                         This isn't SSD -NT - (drook)
                                     Indeed not - (scoenye) - (5)
                                         Trying again tonight, thanks -NT - (drook) - (4)
                                             Well, it ran ... - (drook) - (3)
                                                 Application event log - (scoenye)
                                                 Re: Well, it ran ... - (pwhysall) - (1)
                                                     Nothing interesting - (drook)
         SSD and a clean install = fixed - (pwhysall) - (6)
             Re: SSD and a clean install = fixed - (rcareaga) - (5)
                 I'm going to second the 4Gb RAM thing. - (static) - (3)
                     That was because of the Outlook webmail portal ;-) - (scoenye) - (2)
                         Yabut I don't use those. - (static) - (1)
                             We may not - (scoenye)
                 Prices have been falling since the bitminers stopped buying everything. - (Another Scott)

It's like a nuclear blast in the basement.
100 ms