Don't feel bad for them - it probably costs them more to take the stuff back than for you to keep it.
We got a cabinet from Crate and Barrel. It arrived damaged. We called them up and asked about their policy of making us happy. They offered some money back. We asked about returning it and getting another one shipped. They offered much more money back. We accepted their offer. (If they took it back, they would have had to offer more off to sell it, plus the cost of keeping it around.)
It's worth much more to Big River for you to be happy.
Cheers,
Scott.
We got a cabinet from Crate and Barrel. It arrived damaged. We called them up and asked about their policy of making us happy. They offered some money back. We asked about returning it and getting another one shipped. They offered much more money back. We accepted their offer. (If they took it back, they would have had to offer more off to sell it, plus the cost of keeping it around.)
It's worth much more to Big River for you to be happy.
Cheers,
Scott.