We had our institution website done over once more. The operators that built the site forgot to mention that they would demand we hand over day to day management of the entire domain DNS upon going live. And, of course, it is our main domain, not a marketing vanity domain.

They claim this is because Cloudflare (their chosen host) does it that way and delegating just www is not possible unless we cough up $200/month for a premium business account.

I'm wondering if anyone has run into this (with Cloudflare or elsewhere)? Have I had my head stuck in a server for too long, and this is just the way things are done these days? That you have to rely on a website builder to manage settings they have absolutely nothing to do with? In ~30 years, I've never seen a demand like this.

I was looking into the latter but ran out of time last evening.