Having problems syncing ipod Touch

Post #400,409 by Nightowl 3/25/15 9:37:22 PM Reply	Having problems syncing ipod Touch Hey all, I know I've been very absent from here for a long time, been helping my elderly parents a lot. But I have a problem. I have an ipodtouch 5th generation that I use with the app called "Documents to Go" to keep my parent's medical records handy. However, the ipodtouch suddenly stopped syncing with the Documents To Go desktop. John has tried searching for the answer, but everything we have found has so far not worked. He reinstalled itunes, repaired Bonjour, upgraded "Documents To Go" and turned off the anti virus program to see if it was interfering with it. Has anyone had this problem, or can you suggest something else to try? Thanks sincerely, Brenda ___________________________________________________________________ I feel like a melted-down owl between two slices of parent!
Post #400,411 by boxley 3/25/15 10:12:38 PM Reply	sorry Bren, no idea from me, hope you can find out can you manually drag and drop the files? Any opinions expressed by me are mine alone, posted from my home computer, on my own time as a free American and do not reflect the opinions of any person or company that I have had professional relations with in the past 59 years. meep
Post #400,436 by Nightowl 3/26/15 3:15:23 PM Reply	Re: sorry Bren, no idea from me, hope you can find out Thanks Boxley. John says it doesn't support drop and drag, but we're still working on it. John worked on it two hours yesterday after having inpatient surgery to have a mole removed, and I wanted him to stop and rest. Brenda ___________________________________________________________________ I feel like a melted-down owl between two slices of parent!
Post #400,412 by Another Scott 3/25/15 10:41:50 PM Reply	Howdy stranger! Welcome back. :-) Have you tried this? * CUSTOMERS WITH DESKTOP SYNC ISSUES* If you are having trouble pairing your iOS 8 device with your Docs To Go Desktop application, please try the following: Turn WiFi off from both the device as well as the desktop, restart both, and then reconnect your WiFi. If after doing this you are still having difficulty pairing, please submit an email to our technical support team. There's also Desktop synchronization no longer works, or my device is disconnected. How can I fix it? If those suggestions don't work, or you've already tried them, then you probably need to try their e-mail support. HTH a little. Good luck! Cheers, Scott.
Post #400,437 by Nightowl 3/26/15 3:19:14 PM Reply	Re: Howdy stranger! Hi Scott! I'll write an update about my parental and Ferguson situation in Water Cooler in case anyone wants to know. I actually tracked that first one down last night, and John said he would give that a try next. He also discovered something about a firmware update for our router. I'll check out the other link shortly, thanks! Meanwhile, I came up with a back up plan, I had him copy all the parent record files onto a flash drive, and I'll carry it with me in case we wind up at the ER again or something and need them. Then the hospital hopefully can read them from there. Plus I have paper copies of everything, but I only carry the most important ones with me in those cases. Brenda ___________________________________________________________________ I feel like a melted-down owl between two slices of parent!
Post #400,555 by Nightowl 3/29/15 9:05:18 PM Reply	Problem solved!!! Hey everyone! John fixed it! He updated the firmware on the router, then used the steps in the links Scott sent me, (and others we had found). They re-paired with each other and synced! Thanks for your help! Brenda ___________________________________________________________________ I feel like a melted-down owl between two slices of parent!
Post #400,440 by a6l6e6x 3/26/15 3:34:13 PM Reply	Good to see you're still kicking! :) Alex "There is a cult of ignorance in the United States, and there has always been. The strain of anti-intellectualism has been a constant thread winding its way through our political and cultural life, nurtured by the false notion that democracy means that "my ignorance is just as good as your knowledge." -- Isaac Asimov
Post #400,452 by Nightowl 3/26/15 4:42:47 PM Reply	Re: Good to see you're still kicking! :) Thanks Alex. It's been a challenge living near Ferguson and dealing with my parents at the same time, but I'm still here. ;) I wrote a couple updates in Water Cooler and News Picks if you want to read them. I didn't think I should put them in here. Brenda ___________________________________________________________________ I feel like a melted-down owl between two slices of parent!

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