Verizon's site is not any better.
I had a heck of a time trying to set up "auto pay" on my wife's account.
They may want to drive you to a store. Or, more likely, simply incompetent.
Alex
"There is a cult of ignorance in the United States, and there has always been. The strain of anti-intellectualism has been a constant thread winding its way through our political and cultural life, nurtured by the false notion that democracy means that "my ignorance is just as good as your knowledge."
-- Isaac Asimov