It gets even dumber.
I spent the week-end on this and cooled down. The thing that sent me over the edge was that I had logged in using my old account on Monday of this week to see if the new bill for Spring 2014 had been issued. It hadn't. Then I get an email message stating that "unless the bill is paid in full by 11/25" my daughter would be disenrolled from all of her Spring classes. This is odd, I thought, because Spring tuition bills are typically due 12/10. That's when I discovered my account had been deleted (along with all my banking information) and caused the rant. I had opened a support ticket. The response was comical. I was told that only students could create web accounts, edit them and set passwords. If I had any problems with my account or using the web site, I should "contact my student." Now, my daughter is very bright. She got a Fulbright Scholarship to study in China. But she is most definitely not interested in IT at all. So, I replied that I did not think it was a good idea to rely upon already overwrought, overstressed students to perform routine web administration duties (i.e. creation and maintenance of user accounts). I further suggested that having students perform help desk duties for IU's web site gratis was perhaps a modestly unfair use of the students' time and energy. I also pointed out that I was reasonably certain the decision to delete my account was not my student's decision and that as such, it would have been a really keen idea to notify existing users directly that their accounts were slated to be deleted. A simple message on the login page would have sufficed. Finally, I said, giving students admin capabilities on a web site that houses parents' financial information was about the worst idea I'd ever heard. I concluded with, "There is no need to respond. If I have any futher questions about your web site and its functionality, I will contact my student."