Hello!
I'm sorry to hear you're having issues with your account :/
It looks like your OS is indeed out of date and a version we no longer
support:
root@ps17185:~# cat /etc/debian_version
4.0
If you'd like, I can upgrade your OS to Squeeze. Prior to any upgrades, I
highly recommend you backup any content outside of /home as that content
may be lost during the upgrade.
Funny, I've got the box checked for them to manage the server. Now I wonder what that actually means.