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New The HP way vs the Enron way
[link|www.eetimes.com/story/OEG20020422S0024|Why not just any old standard of excellence will do]

By Frank Burge

When Bill Hewlett and Dave Packard launched their partnership in 1939 in a Palo Alto garage, they did so with an initial capital investment of $538.

Much has been written about the HP Way, a standard of behavior that emphasized innovation, a respect for the individual and a culture that represented the best in all of us. Bill and Dave built a company where engineers wanted to work. There was something special about that place-stand tall, feel proud, it was family.

As I listened to the heated debates surrounding the HP-Compaq merger and talked to neighbors and former HP employees here in Silicon Valley, it became clear that the issue bothering many folks wasn't the merger itself but something else. It was about the end of an era, an end to the belief that it's important to be a great company to do business with, a great company to work for, a company that puts its people and principles first.

Apparently those old-fashioned beliefs have no place in today's struggle to please Wall Street and survive in the global economy. Last week the San Jose Mercury News reported that the total losses ($89.9 billion) of the Valley's 150 largest public companies in the past four quarters were equal to the combined profits of those companies for the past eight years. Tough times indeed.

The HP Way is about yesterday's culture. Now we live in a world where principles are tossed out the window and anything goes as long as it means making a buck.

The headlines keep us informed of the growing Enron/Andersen scandal and of Wall Street analysts offering stock-picking advice on public companies that are also clients of their firms' investment-banking operations. Then there's the latest "60 Minutes" report about the Enron deal that built a power plant in India and then sold that nation power at four times the price of what local, Indian-generated power cost. And as I understand it, the Enron architect of the move later resigned and cashed in $70 million in stock options.

It was a better world when we lived it the HP Way. But unfortunately, those days are gone forever.

I say:

We'd better try to bring them back. Our civilization can only survive so many Enrons and so many Microsofts. Let's start with a standard of truth and accountability. No longer let marketing shills dictate every facet of the business, even accounting. Let's respect the small entrepreneur, the true innovator and creator, instead of blindly worshipping some monopoly, corporate or government, that attains power. Let's respect the R&D developer, who actually invents things, rather than the speculator in intellectual property rights who tries to buy invention low and sell high. Let's esteem the engineer, who makes thing work, rather than the lying CEO who pumps up the company stock so he can sell it at a profit, while bleeding the company dry. Let's not define "excellence" so as to beg the question. Not all excellence is equal.

Let's strive for a kind of excellence that can't be reduced to a dollar figure. The kind of excellence that improves our way of life, increases our freedoms, keeps democracy strong, and gives us all cause for self respect. Not the kind that does nothing but rake scattered money into a tidy pile and then hide the pile. The point is to create wealth, not redistribute it.
[link|http://www.angelfire.com/ca3/marlowe/index.html|http://www.angelfir...e/index.html]
Truth is that which is the case. Accept no substitutes.
If competence is considered "hubris" then may I and my country always be as "arrogant" as we can possibly manage.
New The Doe Run way
a company in the Might Missouri here named "Doe Run" spilled lead in a local town. But they built the company with junk bonds, and then screwed the environment with lead posioning from their plants. So they offered people market value for their homes and property, and sent them packing. Now it looks like Doe Run may turn out to be another Enron?

I am free now, to choose my own destiny.
New I don't think excellence scales well
Every really large and powerfull organization eventualy stops excelling.

I think it has to do with management by metrics (in most of the older cases, the terminology is different, but the concept is the same) rather than by people focusing on the real thing.

In a new organization, people know what it is about, and measure performance against what it really is about. But eventualy, the organization is too big (well, it's how the people at StoneDampHole explained it to me back when I was a productive member of society) to focus directly on the real goal, the big goal, and it becomes neccessary to measure performance against weird little proxy goals (metrics). And in many cases, the organization becomes real good at making the metrics come out nice. For example, StoneDampHole decided to use RONA (return on net assets) as the key metric. I'm sure that, having dumped most of their assets (including me), SDH has a lovely RONA. But who the hell cares?
Another example: the Catholic Church decided that membership numbers, particularly numbers of nations, was the way to measure excellence. And thus we have, well, European history from about 300 to 1776. A crusade is great for numbers, but not at all what that transient preacher with the authority problem out in the boonies of the Roman Empire had in mind.

A really good clue, I think, is when people in an organization have to figure out how to measure performance. If it isn't obvious, it's time to fold up the tent.
I am not a man, I am a free number.
New Peter Priciple?
The company grows too large and goes beyond its ability to grow and then downsizes? This happened to Apple Computers in the late 1990's until they joined with NeXT and changed the way they did things.

The Lawfirm I used to work at was getting that way. They closed down their Billings and St. Charles offices in the past two years. In 1998 they got investigated for fraud with casinos. I think I should have left in 1998 when I had a chance at getting a different job, but I was too kindhearted and gave them chance after chance to clean their act up. Downsizing without calling it downsizing, lawyerspeak whatever?

I am free now, to choose my own destiny.
New Your nostalgia wax is too thick
(* The HP Way is about yesterday's culture. Now we live in a world where principles are tossed out the window and anything goes as long as it means making a buck. *)

I see no evidence that people were less greedy in the past. I *do* think the scrutiny is better today because of improved flow of information. IOW, more get caught today than before, but I see no evidence of increased greed. Kennedy was probably Clintonizing hundreds of babes, but there was a "code of privacy" back then that protected him. In the 70's a company, Beachem (IIRC), was found guilty of watering down baby fruit juice.

(* We'd better try to bring them back. Our civilization can only survive so many Enrons and so many Microsofts. *)

In the past, people tended to screw each other physically instead of just financially. Human beings are by nature very "flawed" in many ways. Cut-throat competitiveness, social or financial, is hard-wired into our make-up due to billion-year-old Darwinism. We are *lucky* the world functions as well as it does. Things could be a LOT more brutal and unfair.



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oop.ismad.com
     The HP way vs the Enron way - (marlowe) - (4)
         The Doe Run way - (orion)
         I don't think excellence scales well - (3)) - (1)
             Peter Priciple? - (orion)
         Your nostalgia wax is too thick - (tablizer)

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