There not just a plain software forum
So I'm putting this here.
We are considering a new Help Desk system. This is the short list. Any comments? 1. OTRS 2. Request Tracker 3. SpiceWorks 4. WebHelpDesk 5. Kayako 6. Adventnet 7. RoundUp |
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No comment...
We use our own dog-food.
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Just switched to ManageEngine ServiceDesk+
Installation was painless. Plenty of bells & whistles and works reasonably well so far. It does have a number of add-on modules (asset management, facilities management, ...) but we're not using those.
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I built one for a former employer
Designed the database, designed the screens and wrote the business logic for it. Not too hard.
Lots of places offer software for big bucks, little bucks, free in the cloud, etc. Just picked one from a Google search, for instance, http://www.polarsoftware.com/ Seems like you have quite a lot of choices. "Chicago to my mind was the only place to be. ... I above all liked the city because it was filled with people all a-bustle, and the clatter of hooves and carriages, and with delivery wagons and drays and peddlers and the boom and clank of freight trains. And when those black clouds came sailing in from the west, pouring thunderstorms upon us so that you couldn't hear the cries or curses of humankind, I liked that best of all. Chicago could stand up to the worst God had to offer. I understood why it was built--a place for trade, of course, with railroads and ships and so on, but mostly to give all of us a magnitude of defiance that is not provided by one house on the plains. And the plains is where those storms come from." -- E.L. Doctorow |
There not just a plain software forum
- (crazy)
- (3)
- Sept. 19, 2010, 10:29:02 PM EDT
No comment...
- (folkert)
- Sept. 20, 2010, 12:10:32 PM EDT
Just switched to ManageEngine ServiceDesk+
- (scoenye)
- Sept. 20, 2010, 07:41:31 PM EDT
I built one for a former employer
- (lincoln)
- Sept. 30, 2010, 10:54:37 PM EDT
