David Lazarus of the Los Angeles Times has a horror story about Aetna, the large health insurance company. The basic facts are:
1. Aetna increased a customerÂs monthly premium by $32 as of August.
2. On September 30, Aetna sent her a letter saying her premium had gone up. (This is the letter supplied to the Los Angeles Times by Aetna, which I think is pretty clear proof there was no earlier letter.)
3. Beginning in October, the customer began paying the higher premium.
4. In November, Aetna rejected payment for a doctorÂs bill.
5. The customer contacted Aetna, who said she had missed payment for OctoberÂwhich wasnÂt true (she had paid the higher premium for October).
6. When the customer appealed, Aetna wouldnÂt let her simply pay the extra $64 (the difference for August and September), and insisted on rescinding her policy.
The customer in question is a cancer survivor who needs regular medication and checkupsÂhence the kind of customer that health insurance companies want to drop if at all possible.
When the LA Times intervened, Aetna agreed to reinstate her policy.
But whatÂs the penalty for Aetna? Zilch. What incentive does Aetna have to stop screwing its customers? None.
Flabbergasting, but not surprising. The system rewards such behavior, so it happens.
:-(
Cheers,
Scott.
(Who sure hopes Coakley wins...)