Open source defect tracking?

Post #308,353 by malraux 5/6/09 3:25:09 PM Reply	Open source defect tracking? Most of the ones I've looked at are crap. Are there any good ones out there? Regards, -scott Welcome to Rivendell, Mr. Anderson.
Post #308,355 by boxley 5/6/09 3:30:56 PM Reply	we use zentrack around here, okay I guess
Post #308,356 by folkert 5/6/09 3:32:44 PM Reply	We use a home grown one... But yes most are CRAP. Even non-free/for pay ones are crap.
Post #308,358 by drook 5/6/09 3:48:02 PM Reply	Vi -- Drew
Post #308,360 by malraux 5/6/09 3:58:48 PM Reply	For a team of people... There's a spreadsheet being used right now. "This file is locked by <PM>." all day long. I saw that and I thought, "Come on, folks, it's 2009. We don't have anything better than a spreadsheet for this?" Regards, -scott Welcome to Rivendell, Mr. Anderson.
Post #308,362 by drook 5/6/09 5:13:31 PM Reply	Was being facetious, however ... Last time I actually used it, there were no file locking issues. New issue? `box$ echo "New issue description" >> issue_list.txt` Each night, triage new issues and number each one. Update? `box$ grep "keyword" issue_list.txt` then once you have the item number, `box$ ./update_list $task_id "New text"` (update_list.sh was a quickie sed script) It was locked for as long as it took to do a read or write. Nightly triage and weekly project meetings filed off the rough edges. Worked surprisingly well. -- Drew
Post #308,368 by static 5/6/09 9:27:14 PM Reply	What have you already looked at? Some people swear by Bugzilla; a lot of others swear at it. In a previous job, Bugzilla was too big and heavy; we needed our clients to use it (we were a very small company) and Bugzilla's UI did not make that easy. I don't rememeber what else we looked at, but we looked at a few until we took to RT. But we did customise it a little over time, including adding some SVN post-commit hooks which really made the process work because we could comment on bugs via checking in code. In my current job, we use Atlassian Jira which is good and highly capable, but non-free. The problem we have with Jira is that the 'priority' field doesn't let management say 'do the tickets in this order'. But that's the same as any bug-tracker: if it doesn't match your processes exactly, there will be friction. Wade. "Ah -- I take it the doorbell doesn't work?"
Post #308,370 by malraux 5/6/09 10:11:44 PM Reply	Re: What have you already looked at? Trac, Bugzilla, and a few other ones that wouldn't even install properly. Trac has a decent UI, but the administration is all command-line. Ick. Bugzilla is, well, Bugzilla. It does what it does. I'm also looking at Mantis and the MySQL tool (I forget the name right now). Regards, -scott Welcome to Rivendell, Mr. Anderson.

Welcome to IWETHEY!