Hah
Jenny(Wed Oct 03 2007 13:46:21 GMT-0400 (EDT))>
Hello {{crazy}}_, Thank you for contacting Comcast Live Chat Support. My name is Jenny. Please give me one moment to review your information.
Jenny(Wed Oct 03 2007 13:46:45 GMT-0400 (EDT))>
{{crazy}}, I can help you with your Internet and email issues.
{{crazy}}_(Wed Oct 03 2007 13:45:08 GMT-0400 (EDT))>
ok, am I waiting for you?
Jenny(Wed Oct 03 2007 13:48:05 GMT-0400 (EDT))>
How do you send and receive email, {{crazy}}?
Jenny(Wed Oct 03 2007 13:48:10 GMT-0400 (EDT))>
Are you using Outlook Express?
{{crazy}}_(Wed Oct 03 2007 13:47:25 GMT-0400 (EDT))>
I use kmail under Linux. To test connectivity, I simply "telnet smtp.comcast.net 25". This should give me a telnet session to your smtp server. It hangs. When I use the same telnet command from the outside of your network, it responds correctly, presenting me with the email server prompt.
Jenny(Wed Oct 03 2007 13:50:26 GMT-0400 (EDT))>
When sending and receiving email, are you connected to Comcast at the time? Or, are you connected to another Internet Service Provider (ISP)?
Jenny(Wed Oct 03 2007 13:50:38 GMT-0400 (EDT))>
Sorry, please ignore that question.
Jenny(Wed Oct 03 2007 13:50:42 GMT-0400 (EDT))>
It was sent in error.
{{crazy}}_(Wed Oct 03 2007 13:48:46 GMT-0400 (EDT))>
ok
Jenny(Wed Oct 03 2007 13:51:02 GMT-0400 (EDT))>
We do not support telnet.
{{crazy}}_(Wed Oct 03 2007 13:49:18 GMT-0400 (EDT))>
I'm not asking you to, that is the simplest way to test the conneciton.
Jenny(Wed Oct 03 2007 13:52:07 GMT-0400 (EDT))>
Do you have our Comcast Home Networking service?
{{crazy}}_(Wed Oct 03 2007 13:50:48 GMT-0400 (EDT))>
Not sure - I have comcast cable modem and TV, what is the "Comcast Home Networking service"?
Jenny(Wed Oct 03 2007 13:53:15 GMT-0400 (EDT))>
It is Internet service.
{{crazy}}_(Wed Oct 03 2007 13:51:29 GMT-0400 (EDT))>
Well, then, yes, I get my internet service from you.
Jenny(Wed Oct 03 2007 13:54:29 GMT-0400 (EDT))>
For setting up KMail for E-mail, please visit: [link|http://www.comcast.net/help/faq/index.jsp?faq=EmailKMail18076|http://www.comcast.n...q=EmailKMail18076]
Jenny(Wed Oct 03 2007 13:54:41 GMT-0400 (EDT))>
Is there anything else I can help you with today, {{crazy}}?
{{crazy}}_(Wed Oct 03 2007 13:53:08 GMT-0400 (EDT))>
It is setup correctly. I am sure. It has been working fine for years. A simple connectivity test to your smtp server fails.
Jenny(Wed Oct 03 2007 13:55:52 GMT-0400 (EDT))>
Sorry, {{crazy}}. However, you are using a mail program that we do not support.
{{crazy}}_(Wed Oct 03 2007 13:54:15 GMT-0400 (EDT))>
Sigh.
{{crazy}}_(Wed Oct 03 2007 13:54:25 GMT-0400 (EDT))>
FIOS is looking mighty nice today.
Jenny(Wed Oct 03 2007 13:56:31 GMT-0400 (EDT))>
Please click on the link, [link|http://www.comcast.net|http://www.comcast.net] which will open a new window. Then click on the Mail icon and sign in using your user name and password.
Jenny(Wed Oct 03 2007 13:56:52 GMT-0400 (EDT))>
Once logged in, try sending an email and let me know if you can send it or not, please.
{{crazy}}_(Wed Oct 03 2007 13:55:16 GMT-0400 (EDT))>
Sure, give me a sec.
Jenny(Wed Oct 03 2007 13:57:32 GMT-0400 (EDT))>
Ok.
{{crazy}}_(Wed Oct 03 2007 13:56:16 GMT-0400 (EDT))>
I assume you are making sure I've got my login, password, etc, correct. But: I can recieve email just fine. It only fails on sending. And you son't care about login credentials for sending unless it is a recent change.
Jenny(Wed Oct 03 2007 13:59:11 GMT-0400 (EDT))>
Once logged in {{crazy}}, please send an email and let me know if you can send it or not, please.
Jenny(Wed Oct 03 2007 14:00:39 GMT-0400 (EDT))>
Were you able to send an email?
{{crazy}}_(Wed Oct 03 2007 13:58:58 GMT-0400 (EDT))>
Gimme another minute, your website changed and is asking for me to use a different browser, I'm getting there....
Jenny(Wed Oct 03 2007 14:01:16 GMT-0400 (EDT))>
Ok.
Jenny(Wed Oct 03 2007 14:02:44 GMT-0400 (EDT))>
Were you able to send an email?
{{crazy}}_(Wed Oct 03 2007 14:01:17 GMT-0400 (EDT))>
YEs.
Jenny(Wed Oct 03 2007 14:03:31 GMT-0400 (EDT))>
Great!
{{crazy}}_(Wed Oct 03 2007 14:01:32 GMT-0400 (EDT))>
I sent it to myself, and my local kmail picked it up just fine.
Jenny(Wed Oct 03 2007 14:04:23 GMT-0400 (EDT))>
For now, {{crazy}}, send email via the Comcast Webmail.
Jenny(Wed Oct 03 2007 14:04:54 GMT-0400 (EDT))>
To get help with kmail, you will need to seek help from its manufacturer.
Jenny(Wed Oct 03 2007 14:05:12 GMT-0400 (EDT))>
When sending email via kmail, are you connected to Comcast at the time?
{{crazy}}_(Wed Oct 03 2007 14:03:20 GMT-0400 (EDT))>
This is obvious a tiered support issue.
{{crazy}}_(Wed Oct 03 2007 14:03:58 GMT-0400 (EDT))>
I will attempt to contact later on when I either have time to scream or cancel my contract, since you obviously have no idea what I am talking about when I say I can't connect.
Jenny(Wed Oct 03 2007 14:06:40 GMT-0400 (EDT))>
Is there anything else I can help you with today?
{{CLICK}}
