I just decommissioned another Netgear (VPN model - VPN part not enabled) which wasted more than an hour of my time while moving a new client's office. Turns out it's just not compatible with AT&T's Westel router. DSL worked for about 5 seconds, then stopped.
Only a ping direct from a computer would restart the service and the NetGear would instantly stop it again. A Linksys router worked slicker'n snail snot.
I don't use Netgear because every time I see it I have to pull it out. Of course that's not quite fair because I'm generally not called in unless something's not working.