[link|http://www.emailman.com/aol/|AOL conversion utilities] tell her to download one of these and then run it to convert the address book and email to another format.

The problem with AOL is that they make it hard to convert your address book and messages into another format. They want to make it so hard to leave their service without taking your data with you that eventually (like some friends of mine) if you do leave, you will be coming right back to read those files. But not anymore! Just download that utility for your OS and convert away!