I get to write it
because the third party options didn't win over our VP.
One product that had a favorable review came from our contractors, who at one time looked at [link|http://www.parature.com/help-desk-software.aspx|http://www.parature.com/help-desk-software.aspx]. Sadly they shot themselves in their own foot when our VP called them and tried to get the cost - they kept ignoring his request & pushing to come in and demo it. He just about crawled through the phone to strangle the sales drone in frustration. He got so pissed off he just hung up on them without ever getting the cost number.
"Chicago to my mind was the only place to be. ... I above all liked the city because it was filled with people all a-bustle, and the clatter of hooves and carriages, and with delivery wagons and drays and peddlers and the boom and clank of freight trains. And when those black clouds came sailing in from the west, pouring thunderstorms upon us so that you couldn't hear the cries or curses of humankind, I liked that best of all. Chicago could stand up to the worst God had to offer. I understood why it was built--a place for trade, of course, with railroads and ships and so on, but mostly to give all of us a magnitude of defiance that is not provided by one house on the plains. And the plains is where those storms come from." -- E.L. Doctorow
Never apply a Star Trek solution to a Babylon 5 problem.
I am not merely a "consumer" or a "taxpayer". I am a Citizen of the United States.