IWETHEY v. 0.3.0 | TODO
1,095 registered users | 0 active users | 0 LpH | Statistics
Login | Create New User

Welcome to IWETHEY!

New Very important question to ask
Are they looking for something to support the help desk reps, to make them more effective? Or are they looking for something to track the help desk reps, allowing them to "manage" by metric, allowing the reps figure out for themselves how to make their numbers.

If they're looking for management reports, it really doesn't much matter what you get.

Kip Hawley is still an idiot.


Purveyor of Doc Hope's [link|http://DocHope.com|fresh-baked dog biscuits and pet treats].
New Re: Very important question to ask
They are looking for something that the help desk reps will use because we don't have a help desk.

From what I gather, there's not much interest in having metrics about the reps themselves; rather, we want to create metrics for whatever problems our customers have so that we can prioritize our "to do" list.

"Chicago to my mind was the only place to be. ... I above all liked the city because it was filled with people all a-bustle, and the clatter of hooves and carriages, and with delivery wagons and drays and peddlers and the boom and clank of freight trains. And when those black clouds came sailing in from the west, pouring thunderstorms upon us so that you couldn't hear the cries or curses of humankind, I liked that best of all. Chicago could stand up to the worst God had to offer. I understood why it was built--a place for trade, of course, with railroads and ships and so on, but mostly to give all of us a magnitude of defiance that is not provided by one house on the plains. And the plains is where those storms come from." -- E.L. Doctorow

Never apply a Star Trek solution to a Babylon 5 problem.

I am not merely a "consumer" or a "taxpayer". I am a Citizen of the United States.

[link|mailto:golf_lover44@yahoo.com|contact me]
     Anyone ever write a help desk application? - (lincoln) - (15)
         use remedy its a piece of crap but most are familiar with it -NT - (boxley) - (1)
             Big River Books Runs On It - (tuberculosis)
         Yes. - (static) - (6)
             I've used Track-It at my last two positions. - (inthane-chan)
             We're a pure M$ shop - (lincoln) - (4)
                 Re: We're a pure M$ shop - (inthane-chan) - (3)
                     RT - link please? -NT - (lincoln) - (2)
                         Re: RT - link please? - (inthane-chan) - (1)
                             Thank you! -NT - (lincoln)
         I researched 'em but it was years back. - (Silverlock)
         They're all crap. - (pwhysall)
         Very important question to ask - (drewk) - (1)
             Re: Very important question to ask - (lincoln)
         I worked on a help desk as well as wrote a program - (orion)
         I get to write it - (lincoln)

I don’t have time for you.
63 ms