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New You might not need it just for support
Take a look at [link|https://www.copilot.com/|Copilot]. Five bucks an incident is probably cheaper than the hassle of keeping around and setting up the old Windows box. Which is just going to get out of date anyway.

No, I don't know how well the service would work across the pond.
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Kip Hawley is still an idiot.

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Purveyor of Doc Hope's [link|http://DocHope.com|fresh-baked dog biscuits and pet treats].
[link|http://DocHope.com|http://DocHope.com]
New Looks nifty...
...but it's VNC with bells on. (The "Initial Screen Loading" bit is the give-away)

Basically, what they've done is create a simple way for people to initiate VNC sessions.

Still cool, though.


Peter
[link|http://www.no2id.net/|Don't Let The Terrorists Win]
[link|http://www.kuro5hin.org|There is no K5 Cabal]
[link|http://guildenstern.dyndns.org|Home]
Use P2P for legitimate purposes!
[link|http://kevan.org/brain.cgi?pwhysall|A better terminal emulator]
[image|http://i66.photobucket.com/albums/h262/pwhysall/Misc/saveus.png|0|Darwinia||]
New Mostly, yes
The other thing they do is provide the man in the middle for both parties to call in to. This eliminates the need to poke holes in firewalls (for corporate support) or mess with port forwarding (for grandma's DSL modem/router) since both sides initiate their respective connections.
===

Kip Hawley is still an idiot.

===

Purveyor of Doc Hope's [link|http://DocHope.com|fresh-baked dog biscuits and pet treats].
[link|http://DocHope.com|http://DocHope.com]
     Switchers roll-call - (pwhysall) - (33)
         I have not changed - (bepatient) - (1)
             I will add, though, that Vista will never be in my portfolio - (bepatient)
         actually backslid - (boxley)
         Not really - (JayMehaffey)
         No change - still running OS/2 - (Andrew Grygus) - (1)
             Still running OS/2 as well........ since 1994, in fact. -NT - (n3jja)
         You might not need it just for support - (drewk) - (2)
             Looks nifty... - (pwhysall) - (1)
                 Mostly, yes - (drewk)
         Still a combo of warp and windows - (jake123) - (1)
             (Dis)agree - (drewk)
         Unfortunately, Mac/Windows lacks engineering design tools - (tonytib)
         No change. - (Silverlock)
         Slight change - (Steve Lowe) - (1)
             Ditto - (admin)
         Possibly a change coming soon - (drewk)
         A bit - (crazy)
         I don't think I had a work laptop 12 months ago. - (static)
         Re: Switchers roll-call - (tjsinclair)
         I'd like the kids' PC to be a mini-Mac - (lincoln) - (7)
             Word/PowerPoint run on OSX - (pwhysall)
             my son uses a USB flashdrive - (Steve Lowe) - (1)
                 I'll ask if the USB ports at school are active - (lincoln)
             OK, I'll be the one ... - (drewk) - (3)
                 It's actually a good idea. - (static) - (2)
                     Exercise in futility? - (Andrew Grygus) - (1)
                         No, it does. - (static)
         Re: Switchers roll-call - (jb4)
         Still XP, Win2K and OpenBSD - (lister) - (4)
             Had the bullet in warp for about a year - (jake123) - (3)
                 Which Flash? 7a? -NT - (n3jja) - (2)
                     Exactly - (jake123) - (1)
                         No, but I can still watch YouTube..... for now. - (n3jja)

Considering that all you're risking is the $15 co-payment, there's no harm in giving him a shot at it.
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