I dont work for a telco, I would rather upsell you on product offerings, every house I pass I have an opportunity to upsell my services. To do that successfully I must offer incentives. The best incentive is the perceived willingness to do whatever it takes to keep you satisfied. Other business models dont work for me. Malaise and willingness to nickel and dime someone to death is why bell south has no services in my home. That model is a complacent one. I have seen it lead to the demise of small telco's and expect the larger ones to follow suit. Someone with big pockets and drive will own the ATT/BellSouth behemouth. The only true telco that gets it appears to be verizon but they are very slow to change, they might not be agile enough.