Expensive, but really good. Of course, now I'm showing my age - IBM support has SUCKED for the last 15 years at least. My tape drive failed this spring; apparently it had failed before, and IBM replaced it 3 times before they got a working model in. Anyway, IBM did remote diag, and decided to replace it.
And replace it.
And replace it.
And replace it.
Two days between each delivery; I had to do backups across the network ferfuckssakes!
I am certain that they took my old drive, did some half-assed and ineffective repairs, and floated it back out to customers; next time the damned thing fails it's gonna take 5 replacements.
Once, SEs knew what was going on, now? Now, they DO act like MS - Problem? Replace the HW and IPL... Shit.