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Welcome to IWETHEY!

New Are you using the Web front-end?

We also use Track-it for our internal trouble tickets. Initially the Web version was
Win + IE only but they upgraded several months ago and now it runs on just about
anything.

So far, tested on Linux/Firefox, OSX/Safari, OSX/Firefox.

Okay, not a definitive set of tests but it hits the platforms I actually use at work, which was
my biggest complaint.

Tom Sinclair

"This is a lovely party," said the Bursar to a chair, "I wish I was here."
-- The Bursar is a man under a *lot* of stress
(Terry Pratchett, Lords and Ladies)
New I'll have to try it.
I know the 'end user' front end works with anything; it's the technician front end that I'm worried about.
apt-get install godlike-powers
New Requires ActiveX
Been there, done that.

As long as you're using TrackIT!, you'll not be able to ditch Windows.


Peter
[link|http://www.ubuntulinux.org|Ubuntu Linux]
[link|http://www.kuro5hin.org|There is no K5 Cabal]
[link|http://guildenstern.dyndns.org|Home]
Use P2P for legitimate purposes!
New Latest one doesn't

Yes, the original one did require ActiveX, but the version we're using seems to
work fine in every browser I've used so far.

In fact, I was so pleasantly surprised I sent a complimentary e-mail to our
I.T. guy, who usually installs stuff to make us *less* productive.
Tom Sinclair

"This is a lovely party," said the Bursar to a chair, "I wish I was here."
-- The Bursar is a man under a *lot* of stress
(Terry Pratchett, Lords and Ladies)
New Just tried it.
We're using 6.5. Trying to visit the page fails horribly; the technician client is basically one giant ActiveX control, as Peter said. The end user page is, however, compatible with any web browser out there.

Now trying some alternatives.
apt-get install godlike-powers
New Think that's the old one
I just logged into our Track-It (OS X/Safari) and can't find
the version number.

But it worked fine.

Oh, well, we tried.
Tom Sinclair

"This is a lovely party," said the Bursar to a chair, "I wish I was here."
-- The Bursar is a man under a *lot* of stress
(Terry Pratchett, Lords and Ladies)
New Are you able to edit tickets?
I don't mean just the ones you created; I'm talking about ones assigned to you.
apt-get install godlike-powers
New Re: Are you able to edit tickets?
I don't get them assigned to me. I'm just an end-user.

Maybe that's the difference. However, I do remember on the older version,
the login screen wouldn't even show up unless you were running IE + Windows.
Tom Sinclair

"This is a lovely party," said the Bursar to a chair, "I wish I was here."
-- The Bursar is a man under a *lot* of stress
(Terry Pratchett, Lords and Ladies)
New Yeah, that's the difference.
Track-It has two clients, one for the end user, and one for the technicians. 6.5 was where they introduced the browser-agnostic user page; but the technician page is still basically one big ActiveX control that contains the entire application. :P
apt-get install godlike-powers
     cmd.exe replacement for Windows? - (inthane-chan) - (15)
         Monash shell. - (pwhysall)
         Not sure I understand...what's wrong with Cygwin bash? -NT - (jb4) - (13)
             Re: Not sure I understand...what's wrong with Cygwin bash? - (pwhysall) - (12)
                 I think that's called "Linux", n'est-ce pas? -NT - (jb4) - (11)
                     Or OS X, etc. - (pwhysall)
                     Holdover until I *can* expunge Windows from this machine. - (inthane-chan) - (9)
                         Are you using the Web front-end? - (tjsinclair) - (8)
                             I'll have to try it. - (inthane-chan) - (7)
                                 Requires ActiveX - (pwhysall) - (6)
                                     Latest one doesn't - (tjsinclair) - (5)
                                         Just tried it. - (inthane-chan) - (4)
                                             Think that's the old one - (tjsinclair) - (3)
                                                 Are you able to edit tickets? - (inthane-chan) - (2)
                                                     Re: Are you able to edit tickets? - (tjsinclair) - (1)
                                                         Yeah, that's the difference. - (inthane-chan)

Know what's better than being born on third base? Being born in the owner's box.
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