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New That's when you hold up the spec doc.
And say "That's not what you asked for. What you're asking for is additional development and subject to normal scheduling concerns." :-) Of course, when they start imploding, you can gently remind them that they are free to prioritise any development they want in before any amount of bugs they have submitted.

Back at the place we were using RT, we did that once or twice. Taught them to check what they asked for before saying 'it doesn't work right'.

Wade.
Save Fintlewoodlewix
New The what doc?
There are some process problems that can't be solved with better tools. I'd say most of them, actually.
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Purveyor of Doc Hope's [link|http://DocHope.com|fresh-baked dog biscuits and pet treats].
[link|http://DocHope.com|http://DocHope.com]
     Favorite Open-source bug tracking tools? - (tonytib) - (25)
         bugzilla? -NT - (ChrisR)
         We're using bugzilla for a few things - (tuberculosis) - (4)
             Bug/Feature management and Project management not.... - (ChrisR) - (3)
                 Re: Bug/Feature management and Project management not.... - (tuberculosis) - (2)
                     There is a reason that Excel is good for managing projects - (ben_tilly) - (1)
                         ... -NT - (Another Scott)
         I'd used Request Tracker for a while. - (static) - (9)
             We're having that discussion at work - (drewk) - (8)
                 ICLRPD (new thread) - (Steve Lowe)
                 Generalization, Abstraction, Taxonomy, Perspective, Opinions - (systems) - (6)
                     Feature requests are classified as requests to add bugs - (ChrisR) - (5)
                         Problem is, the users know that - (drewk) - (4)
                             Customers will call on every person in the company... - (ChrisR) - (1)
                                 Like I do for Comcast? -NT - (folkert)
                             That's when you hold up the spec doc. - (static) - (1)
                                 The what doc? - (drewk)
         Years and years ago... - (Yendor)
         Trac is working quite well for CherryPy - (FuManChu) - (2)
             Re: Trac is working quite well for CherryPy - (systems)
             Working on Trac install now - (tonytib)
         Box of Notecards - (JimWeirich) - (4)
             3x5 rule[dz]! :-) -NT - (ChrisR)
             That's close enough to what I do now - (tonytib) - (1)
                 History-keeping tools: Hole punch and ring binders. HTH! :-) -NT - (CRConrad)
             I use the 8x10s. - (folkert)

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