Problem is, the users know that

Post #211,753 by drewk 6/20/05 12:35:08 PM Reply	Problem is, the users know that Which is why they will work as hard as possible to classify everything they bring up as a bug. "It doesn't work right." But it does exactly what you asked for. "But it doesn't work right ... and it's affecting our productivity." Right, so you should have asked for the right thing to start with. "But it doesn't work right ... [cc: CEO, CFO] ... and it's having an immediate negative impact on profitability." Oh, you mean it doesn't work right? I'll get right on that. === Purveyor of Doc Hope's [link\|http://DocHope.com\|fresh-baked dog biscuits and pet treats]. [link\|http://DocHope.com\|http://DocHope.com]
Post #211,755 by ChrisR 6/20/05 12:45:09 PM Reply	Customers will call on every person in the company... ...until they get the answer they want to hear.
Post #211,773 by folkert 6/20/05 2:18:25 PM Reply	Like I do for Comcast? -- [link\|mailto:greg@gregfolkert.net\|greg], [link\|http://www.iwethey.org/ed_curry\|REMEMBER ED CURRY!] @ *i_wethey* [image\|http://www.danasoft.com/vipersig.jpg\|\|\|\|]
Post #211,831 by static 6/20/05 9:30:36 PM Reply	That's when you hold up the spec doc. And say "That's not what you asked for. What you're asking for is additional development and subject to normal scheduling concerns." :-) Of course, when they start imploding, you can gently remind them that they are free to prioritise any development they want in before any amount of bugs they have submitted. Back at the place we were using RT, we did that once or twice. Taught them to check what they asked for before saying 'it doesn't work right'. Wade. Save Fintlewoodlewix
Post #211,856 by drewk 6/20/05 10:37:53 PM Reply	The what doc? There are some process problems that can't be solved with better tools. I'd say most of them, actually. === Purveyor of Doc Hope's [link\|http://DocHope.com\|fresh-baked dog biscuits and pet treats]. [link\|http://DocHope.com\|http://DocHope.com]

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