Heh, usually it's all the stuff We Know (which is wrong) which gets in the way of fixing..
As I guess has already been said - it's bloody rare to find someone who groks software AND ackshull Lectronics, not to mention -- enough Engrish to report in comprehensible form! Yeah.. stuff in bottom of box .. I wonder if .. damn! there's the phone. Where wuz I?
Have rarely encountered a 'computer tech' who would even think to measure ripple or look at a PS line with a scope. I figure that .. for want of such talents as yours, the whole bizness infrastructure is daily in much greater peril than any old CTO-EIEIO has yet imagined. (Even not counting the now universal Billyware random-crash factor and pervasive dumbth in other areas)
They should pay you LOTS.. but I bet the people 'above' your position don't know Ohm's law as well as they knew (but have long forgotten) the Peter Principle.
You Da Man
May your 454-A Live Forever :-0
..specially with them new filter caps.