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Hundreds of inquiries from managers and executives seeking to improve their own or their workers' writing pop into Hogan's computer in-basket each month, he says, describing a number that has surged as e-mail has replaced the phone for much workplace communication. Millions of employees must write more frequently on the job than previously. And many are making a hash of it.
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So we're back to writing letters as a primary means of communication. I like it actually. But it seems we've let our skills slide a bit.