A high corp. honcho comes to town
logs in on the boss's secretary's computer
fetches his email (without my assistance - relatively amazing) from the corp Exchange server
get an email after he leaves town from corp IT
honcho's mail has been sucked into a black hole and they need the machine name to look for a *.pst file so they can restore all his stuff to his own Outlook in his own office
so I tell them the name
get a bunch of calls and emails berating me because they can't open the *.pst file and they believe that I have ignored their directive to get all users up and running on Office 2003 (I have ignored the directive, but since I had to reformat that particular box a few months back there was no reason not to put Office 2003 on it)
so I tell them (by email) that it has Office 2003 (the geniuses could have looked in Program Files when they mapped to her machine and see that it was Office 11 (2003) but that is too complex for them)
so why can't they open the pst file
I have no idea but if I had to guess, he may have gone to the corp website and connected to Outlook Web Access (OWA) as opposed to configuring Outlook to connect to the Exchange server (which is usually beyond their abilities, but it has been done) and this makes its own style pst file
or I'm totally wrong but I love is blind
A