Post #154,883
5/12/04 4:30:59 PM
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Has anybody seen this Internet Exploder problem
Background:
Recently we purchased a number of Gateway laptops (we'll call this mistake #1) for use in the military. Due to our security requirements, these laptops had to be completely reconfigured. Because of these changes, we cannot get any meaningful help from Gateway customer support.
These laptops are 3.2 GHz Pentium 4s, with 1GB RAM. In their current configuration, they have Windows XP, Internet Explorer v 6.0.2800.1106.xpsp2.030422-1633 (It's scary in itself that they actually need to use a version number that large), and Sun Java v 1.4.2_04. Basically the same installations that are on our desktops.
Problem:
When using Internet Explorer, if in any way (javascript or target='_blank') a page is opened up in a new window, that page will not open fully. What we get is a window that does not get painted (basically it captures an image of what was behind it when it was opened). If it was opened through a javascript, we get an error back ('oNewWindow' is null or not an object) where 'oNewWindow' is the window that the JS was opening.
Has anybody seen this problem or know anything about it? I have only limited access to the administrative functions of these computers, and am looking for a simpler solution before taking them back to our LAN office to get methodically reinstalled.
~~~)-Steven----
"I want you to remember that no bastard ever won a war by dying for his country.
He won it by making the other poor dumb bastard die for his country..."
General George S. Patton
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Post #154,885
5/12/04 4:32:09 PM
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Sounds like a graphics driver problem to me. Maybe?
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Post #154,977
5/13/04 11:57:09 AM
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I don't believe so
It only happens on IE. We've been allowed to install Netscape 7 as something of a fix, and NS doesn't have that problem; but one of the pages we need to do our job was written specifically for IE, and will not accept access by a NS client. Coincidentally, this is one of the pages hit with this problem. It is also something that happens exactly the same on all the laptops, so it isn't a bad video card. They have Mobility Radeon 9600 video on board, so the video should be well supported (though I haven't checked for updated drivers yet)
~~~)-Steven----
"I want you to remember that no bastard ever won a war by dying for his country.
He won it by making the other poor dumb bastard die for his country..."
General George S. Patton
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Post #154,992
5/13/04 1:03:38 PM
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Do that.
You'd be surprised how often an updated driver can fix things.
Tired of lying in the sunshine staying home to watch the rain.
You are young and life is long and there is time to kill today.
And then one day you find ten years have got behind you.
No one told you when to run, you missed the starting gun.
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Post #155,148
5/14/04 11:53:23 AM
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No go
Went to ATI's site, and they said to go to the notebook manufacturer's site for Mobility chipsets. Went to Gateway, and the driver they had was older than the one that was loaded. I tried it just in case they had reverted to the older driver. Didn't fix the problem at all.
~~~)-Steven----
"I want you to remember that no bastard ever won a war by dying for his country.
He won it by making the other poor dumb bastard die for his country..."
General George S. Patton
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Post #155,155
5/14/04 12:39:58 PM
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Last ditch
Try the drivers on this site:
[link|http://www.omegacorner.com/|http://www.omegacorner.com/]
Tired of lying in the sunshine staying home to watch the rain.
You are young and life is long and there is time to kill today.
And then one day you find ten years have got behind you.
No one told you when to run, you missed the starting gun.
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Post #155,158
5/14/04 1:08:31 PM
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Third party drivers are not an option
Besides, I'm fairly certain it's not video drivers now.
~~~)-Steven----
"I want you to remember that no bastard ever won a war by dying for his country.
He won it by making the other poor dumb bastard die for his country..."
General George S. Patton
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Post #155,183
5/14/04 4:29:06 PM
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Agree
IE doesn't always fill new browser windows with a background before drawing the content, so if something causes displaying that content to hang, the symptom you describe can occur.
Are the OS installs on these from scratch or are you reconfiguring the default OEM install? If the later, is there anything similar to the following running?
[link|http://groups.google.com/groups?q=toshiba+laptop+ie+window+open&hl=en&lr=lang_en&ie=UTF-8&selm=3689e993.0309051151.2df853d5%40posting.google.com&rnum=2|http://groups.google...google.com&rnum=2]
--
Chris Altmann
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Post #155,458
5/17/04 11:13:15 AM
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Trying the brute force method
Having my Computer folks wipe one of the laptops, then reinstall OS only, and security patches; and test it from there. If that works, they'll install only required programs (none of Gateway's apps). Hope this works
~~~)-Steven----
"I want you to remember that no bastard ever won a war by dying for his country.
He won it by making the other poor dumb bastard die for his country..."
General George S. Patton
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Post #155,503
5/17/04 3:20:28 PM
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Resolved
We found an apparent incompatibility with another program with no apparent connection to either IE or java. The application was Rumba v 7.0, a terminal program that we use as a backup to access our primary database. The older version of this software doesn't cause this problem.
Thank you all for the help.
~~~)-Steven----
"I want you to remember that no bastard ever won a war by dying for his country.
He won it by making the other poor dumb bastard die for his country..."
General George S. Patton
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Post #155,506
5/17/04 3:23:40 PM
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Rumba, isn't that a dance, sorta like a Samba? (my bad ;-j)
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Post #155,513
5/17/04 3:32:48 PM
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That was my second guess. :-)
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Post #155,516
5/17/04 3:39:29 PM
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Curious - MF or AS/400 Rumba?
Imric's Tips for Living
- Paranoia Is a Survival Trait
- Pessimists are never disappointed - but sometimes, if they are very lucky, they can be pleasantly surprised...
- Even though everyone is out to get you, it doesn't matter unless you let them win.
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Nothing is as simple as it seems in the beginning,
As hopeless as it seems in the middle,
Or as finished as it seems in the end.
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Post #155,569
5/17/04 5:34:07 PM
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All we see is the Windows client
~~~)-Steven----
"I want you to remember that no bastard ever won a war by dying for his country.
He won it by making the other poor dumb bastard die for his country..."
General George S. Patton
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Post #154,990
5/13/04 12:53:37 PM
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Re: Has anybody seen this Internet Exploder problem
I have the same version of IE but not Sun Java
had no problem with a test target=_blank link
A
Play I Some Music w/ Papa Andy
Saturday 8 PM - 11 PM ET
All Night Rewind 11 PM - 5 PM
Reggae, African and Caribbean Music
[link|http://wxxe.org|Tune In]
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Post #154,995
5/13/04 2:10:34 PM
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WTF does Sun Java have to do with target="_blank"?
-YendorMike
[link|http://www.hope-ride.org/|http://www.hope-ride.org/]
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Post #155,004
5/13/04 2:29:22 PM
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If it not be Microsoft it be CRAAAAAAP?
Peter
[link|http://www.debian.org|Shill For Hire]
[link|http://www.kuro5hin.org|There is no K5 Cabal]
[link|http://guildenstern.dyndns.org|Blog]
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Post #155,323
5/15/04 3:52:49 PM
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learn to read
the original post said he had IE6 and Sun Java and had a problem with Javascript or target = _blank opening a new window
so I tried a test on mine because it had the same version of IE
so wtf, illiterate or what
A
Play I Some Music w/ Papa Andy
Saturday 8 PM - 11 PM ET
All Night Rewind 11 PM - 5 PM
Reggae, African and Caribbean Music
[link|http://wxxe.org|Tune In]
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Post #155,342
5/15/04 10:03:33 PM
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Nope. I'm not comprehension-impaired, either.
For I also happen to know that Javascript != Java, and that the Javascript engine is built into the browser, whereas the JDK that runs Java applets is a separate program altogether.
So you still haven't said WTF target="_blank" has to do with the JVM installed.
-YendorMike
[link|http://www.hope-ride.org/|http://www.hope-ride.org/]
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Post #155,450
5/17/04 10:15:51 AM
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First, applets are not run in a separte program (process)
For SUN JDK, they are loaded as an in-process ActiveX control, IOW, a DLL, into browser's address space.
Second, the version of Java was the only different variable between Andread's setup and the original one. Not that it matters - it really should be irrelevant. But, who knows. I can see that applet's painting hanging, and, since all painting is done on one thread, leaving the window unpainted. Not a likely scenario, just barely possible.
--
Buy high, sell sober.
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Post #155,451
5/17/04 10:25:45 AM
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IE behavior for JavaScript
Having written a lot of intense JavaScript of late (with many accidental infinite loops), i find that IE has the most horrid multithreading imaginable. Once a thread takes control and winds up in a tight loop, you will completely lose control - no UI whatsoever. When this happens, the screen will lock, staying blank if nothing is there yet, or even showing ghost images from other windows that are maxmized and then minimized.
Anyhow, yes this could easily be a JVM problem, or a JavaScript problem, or a browser problem. Hard to say since when the program gets hosed, the browser becomes inaccessible.
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Post #155,452
5/17/04 10:34:38 AM
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Re: IE behavior for JavaScript
These laptops do use the new hyper threading Intel CPUs. Could this be contributing to the problem?
~~~)-Steven----
"I want you to remember that no bastard ever won a war by dying for his country.
He won it by making the other poor dumb bastard die for his country..."
General George S. Patton
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Post #155,457
5/17/04 11:04:18 AM
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Once you get into that la-la land, all bets are off
--
Buy high, sell sober.
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Post #155,481
5/17/04 2:33:36 PM
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Yes
If the problem is multi-threaded code getting into race conditions, then anything that increases concurrent work will make those race conditions more likely to be tripped.
There should be a bios setting to have the CPU not use hyperthreading, making it present itself to the OS as a single CPU, not two. It is definitely worth giving that a shot.
Cheers,
Ben
To deny the indirect purchaser, who in this case is the ultimate purchaser, the right to seek relief from unlawful conduct, would essentially remove the word consumer from the Consumer Protection Act
- [link|http://www.techworld.com/opsys/news/index.cfm?NewsID=1246&Page=1&pagePos=20|Nebraska Supreme Court]
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Post #155,468
5/17/04 12:29:44 PM
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Eh?
WTF has that got to do with JavaScript?
Peter
[link|http://www.debian.org|Shill For Hire]
[link|http://www.kuro5hin.org|There is no K5 Cabal]
[link|http://guildenstern.dyndns.org|Blog]
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Post #155,475
5/17/04 2:00:55 PM
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Applets have nothing to do with java script
But, when you get wierd errors like failure to paint the window, all bets are off. I can't trace a path from different Java version to failure to paint windows, but if Java is somehow involved, I will not be too surprized. There is less connection between Java Script and display drivers, but nobody seems to be too surprized when display drivers are suspected.
--
Buy high, sell sober.
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