Post #149,581
3/31/04 6:17:37 PM
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Dell's failed Bangalore call center
[link|http://news.com.com/2100-1001_3-5182611.html?tag=nefd_top|http://news.com.com/...html?tag=nefd_top] Dell admits it has "learned its lesson" after being forced to drop its Indian call center last year following customer complaints about the quality of service.
The call center operation for the OptiPlex desktops and Latitude laptops was moved back to the United States. Dell CIO Randy Mott said in an interview that the Bangalore center was unable to deal satisfactorily with the volume of calls generated by the rapid growth of those product lines. Also from that story: Internally the priorities include the Dell enterprise data warehouse, its global online shop and the migration from Sun Solaris running proprietary Unix to Red Hat Linux, which is set to be completed this year. Regards,
-scott anderson
"Welcome to Rivendell, Mr. Anderson..."
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Post #149,618
3/31/04 11:03:58 PM
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Dell is going to Linux? Dell?
The creation of Michael Dell, who needs a surgeon to remove his lips from the ass of Gates, is going to Linux for it's production servers? Get outta town!!
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It is much harder to be a liberal than a conservative. Why?
Because it is easier to give someone the finger than it is to give them a helping hand.
Mike Royko
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Post #149,619
3/31/04 11:09:15 PM
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They already run their Oracle on Linux
Does a few tens of thousands of transactions an hour or somesuch.
So much for all that free SQL Server crap MS gave them for their new website a few years back.
Regards,
-scott anderson
"Welcome to Rivendell, Mr. Anderson..."
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Post #149,754
4/1/04 10:36:29 PM
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Define "transaction"
Even as I post, Dell still has 7 or 8 "Sierra" class machines, models S76000 and S86000, with the nameplate of "Tandem" on them, handling EVERY order placed from USA and Canada, either via their web site or entered by a salesperson.
Dell: for the past 15 years, running their business on someone else's hardware.
lincoln
"Windows XP has so many holes in its security that any reasonable user will conclude it was designed by the same German officer who created the prison compound in "Hogan's Heroes." - Andy Ihnatko, Chicago Sun-Times
[link|mailto:bconnors@ev1.net|contact me]
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Post #149,638
3/31/04 11:42:48 PM
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!
[link|http://angryflower.com/bobsqu.gif|http://angryflower.com/bobsqu.gif]
Peter
[link|http://www.debian.org|Shill For Hire]
[link|http://www.kuro5hin.org|There is no K5 Cabal]
[link|http://guildenstern.dyndns.org|Blog]
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Post #149,641
3/31/04 11:45:13 PM
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Its a travesty Im tellin ya!
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Post #149,643
3/31/04 11:51:41 PM
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Ummm. Bite me?
Cant give a drunken man a break.
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It is much harder to be a liberal than a conservative. Why?
Because it is easier to give someone the finger than it is to give them a helping hand.
Mike Royko
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Post #149,637
3/31/04 11:41:33 PM
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Note absence of Dimension and Inspiron in that story
IOW it's only corporate support that's involved.
Peter
[link|http://www.debian.org|Shill For Hire]
[link|http://www.kuro5hin.org|There is no K5 Cabal]
[link|http://guildenstern.dyndns.org|Blog]
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Post #149,655
4/1/04 2:08:32 AM
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Dis one needs ta be presoived.
Peter wrote: IOW it's only corporate support that's involved. Guido translated: IOW it's only Mafioso support dat's involved. Ain't dat da troot!
[link|mailto:MyUserId@MyISP.CountryCode|Christian R. Conrad]
(I live in Finland, and my e-mail in-box is at the Saunalahti company.)
Your lies are of Microsoftian Scale and boring to boot. Your 'depression' may be the closest you ever come to recognizing truth: you have no 'inferiority complex', you are inferior - and something inside you recognizes this. - [link|http://z.iwethey.org/forums/render/content/show?contentid=71575|Ashton Brown]
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Post #149,963
4/4/04 12:16:15 PM
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I hope others can learn
the Offshore Developers have a scam going. It works like this:
#1 The Contract is paid per hour. The more hours worked the more the workers/organization gets paid.
#2 Offshore developers are not managed or supervised by US managers, but Offshore managers.
#3 If the program meets requirements and works correctly the first time, that is less time the organization can bill time for their clients.
#4 The Offshore developers and Offshore managers conspire to produce a program that does not meet requirements or work properly and cite poor communication as the excuse.
#5 The result is the project is overbudget, and the Offshore organization gets to bill the US company more money to fix the problems the Offshore company created.
It can be fixed by paying the organization based on success instead of hours billed. If this is done, watch that poor communication problem go away. ;)
"Lady I only speak two languages, English and Bad English!" - Corbin Dallas "The Fifth Element"
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