Post #149,040
3/28/04 1:21:42 AM
|
It's too late for them to learn that
I don't know about anyone else, but I got pissed off at MCI a long time ago and wouldn't notice if they changed.
Cheers,
Ben
"good ideas and bad code build communities, the other three combinations do not"
- [link|http://archives.real-time.com/pipermail/cocoon-devel/2000-October/003023.html|Stefano Mazzocchi]
|
Post #149,043
3/28/04 1:35:10 AM
|
I worked for them..you are correct.
I worked in the Denver call center circa 1993 while I was finally finishing my degree.
-----
Steve
|
Post #149,044
3/28/04 2:05:22 AM
|
I got pissed off a few years after that.
My wife and I switched to MCI. Our bill dropped amazingly. The following month it went up as MCI included items omitted from the first bill. Etc for the third month.
We didn't like dealing with a company that we felt was shading the figures like that. So we switched away.
MCI kept on calling us to switch. Then slammed us.
We raised a stink about being slammed, and switched away again. I forget where we made the stink, but MCI didn't slam us again.
From then on, MCI has been a company that I won't do business with. And unless I begin seeing people I knew giving personal testimonials that they had fundamentally changed, there was no way that I ever would consider changing that impression. Why bother when there are plenty of alternatives who haven't pissed me off?
Cheers,
Ben
"good ideas and bad code build communities, the other three combinations do not"
- [link|http://archives.real-time.com/pipermail/cocoon-devel/2000-October/003023.html|Stefano Mazzocchi]
|
Post #149,047
3/28/04 2:48:01 AM
|
SOP
I worked in Customer Service, which was a guise for sales. Customer would call in, we were to resolve their problem as quickly as possible and then upsell on anything we could. In fact there stats each rep had to make that included ratings on the time spent on each task. In our downtime, we were to search our database for customers who were no longer "active" and didn't have a reason posted, and switch them back to MCI (slamming). I had a lot of downtime as I worked the 6pm to 2am shift, God only knows how many people I slammed :(
-----
Steve
|
Post #149,049
3/28/04 2:58:37 AM
|
I hope you feel properly ashamed
"good ideas and bad code build communities, the other three combinations do not"
- [link|http://archives.real-time.com/pipermail/cocoon-devel/2000-October/003023.html|Stefano Mazzocchi]
|
Post #149,052
3/28/04 3:04:07 AM
|
yes..i've been here what..5yrs and just now admitted that :)
-----
Steve
|
Post #149,081
3/28/04 10:37:31 AM
|
Outta curiousity
what is this "slamming" you speak of?
--\n-------------------------------------------------------------------\n* Jack Troughton jake at consultron.ca *\n* [link|http://consultron.ca|http://consultron.ca] [link|irc://irc.ecomstation.ca|irc://irc.ecomstation.ca] *\n* Kingston Ontario Canada [link|news://news.consultron.ca|news://news.consultron.ca] *\n-------------------------------------------------------------------
|
Post #149,082
3/28/04 10:40:37 AM
|
A company taking your long-distance business without
your permission = "slamming".
A TWiki on [link|http://twiki.cageyconsumer.com/MciSlamming|MCI Slamming].
HTH.
Cheers,
Scott.
|
Post #149,095
3/28/04 11:40:38 AM
|
Oh, I see.
Up here, I've not heard of anything like that happening. The telecoms fear the CRTC too much; the CRTC (Canadian Radio and Telecommunications Commitee - they're the regulatory agency that is in charge of telecom) have demonstrated many times that they're not afraid to pound the crap out of companies that try funny stuff. Something as simple as charging too much money for long distance (it's governed by a formula) has led to rebates being given three times that I can remember over the last fifteen or so years.
We have regional local call monopolies, and used to have long distance monopolies as well. The general idea is "you can have a license to print money from your monopoly, but there's no way you're going to use it to gouge." I don't know the formula specifically, but I do know that it includes an assessment of overall profits realised vs. capital investments made.
--\n-------------------------------------------------------------------\n* Jack Troughton jake at consultron.ca *\n* [link|http://consultron.ca|http://consultron.ca] [link|irc://irc.ecomstation.ca|irc://irc.ecomstation.ca] *\n* Kingston Ontario Canada [link|news://news.consultron.ca|news://news.consultron.ca] *\n-------------------------------------------------------------------
|
Post #149,086
3/28/04 10:50:54 AM
|
AT&T is just as bad
I dropped AT&T and went with a vrizon all in one package in May 2003. 2 Months ago I get a bill for $13.74 from AT&T for collect calls. Find out my son is downtown with no change is calling the AT&T operator for a collect call. Next month I get a bill for a further 8.47 no worries, this month I get a bill for $9.00 that consists of long distance primary access fee plus connect for my "plan" I call them and they said I have had basic service with A&T since May 2003 but wasnt being charged for it but since I was using AT&T for collect calls and was late paying the bill they were going to charge for my basic services. I said how the fuck am I going to make a long distance call from my phone since I currently have a long distance block on it? Fuckers. Have a confirmation number where they uncharged me.
thanx,
bill
In Bush\ufffds America, fighting terrorism abroad is used as a pretext for vanquishing civil liberties at home. David Podvin
questions, help? [link|mailto:pappas@catholic.org|email pappas at catholic.org]
|
Post #149,936
4/4/04 1:29:53 AM
8/21/07 6:42:05 AM
|
I'm still arguing with them over charges
they applied to my closed cell phone account after I went to France. Didn't hear about it until I got back. They sent collections agencies after me for awhile and I asked each and every one to tell me what service I was allegedly supplied for the money - not one could answer. So I don't have a cell phone and ATT still insists I owe them money although they can't say what for.
Fuck em. I don't need a cell.
Java is a joke, only it's not funny.
--Alan Lovejoy
|
