So there's a ton of things that we need to do: We're going to default the firewall on, we're going to work with broadband providers to do scans to make sure everybody has their system set up the right way. Most people, between defaulting the firewall on and having auto-update, never would have run into one of these problems, and they are not likely to run into problems in the future.

I should say a third thing. They [users] should be careful what attachments they click on. Most e-mail servers nowadays take out the dangerous attachments, but [users] have to participate a little bit [to get infected] in terms of downloading arbitrary [executable files] from Web sites or from e-mail they receive. We just need a clear message to consumers, and it's our responsibility to work with the right partners in the industry to make that clear.

We're not having security problems because Microsoft is lazy or sloppy or anything like that. Empowerment in personal computing is what we're all about. Spam and security\ufffdwith security being number one\ufffdjust really stands in the way of that. And our systems are subject to these attacks because of our popularity. Ironically, people try to attack our newest versions, even though our older versions have a bigger installed base.