In response to recent complaints about customer service calls, Dell Computer (Quote, Chart) is bringing some of its overseas business customer service back to the U.S., but stressed that it remains committed to its call centers in India.

Published reports said Dell would be moving some of its business customer service calls from its technical support center in Bangalore, India to facilities in the U.S. But Barry French, director of public affairs for Dell Computer, said reports that the company is moving all of its call centers out of India are "completely false."

"We remain committed to India and we constantly make changes to optimize our operations in order to give customers the best possible experience," French told internetnews.com.

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Dell's decision to shift some of its business customers to U.S. call centers is part of the company's ongoing assessment of improving its customer service, and not a sign it isn't supportive of its extensive operations in India. Dell's Bangalore and Hyderabad facilities employ close to 3,000 people.

[link|http://www.internetnews.com/bus-news/article.php/3113721|source]