I also will add that you need to clean up any programs that she is not using. Take anything out of startup that isn't needed. If she has Windows 98 run MSCONFIG to control what programs get loaded on startup, if not then use Regedit but be careful there.

Worst possible case is that she has a virus that can't be removed or has a messed up hard drive or bad system files that requires a RRR. Make sure that she has all of her original disks before you do anything like that. Nothing like reformatting only to find a missing CD, or a CD Key missing.

Should she have Windows 95, it could be good to download whatever 95 updates Microsoft has to a CDR disk so you can install them. I'd hate to see you download them over a dial-up. Also download the 98 updates too just in case she has that.

95 Updates:
[link|http://www.microsoft.com/windows95/downloads/|http://www.microsoft...dows95/downloads/]

98 Updates:
[link|http://www.microsoft.com/windows98/downloads/corporate.asp|http://www.microsoft...ads/corporate.asp]

Not sure if anyone suggested this, but get a 30 day trial of The Cleaner to check for trojans:
[link|http://www.moosoft.com/thecleaner/|http://www.moosoft.com/thecleaner/]
Maybe someone emailed one to her, and she clicked on it?

Good luck.