Do you mean "mom&pop" shop that
sold me a computer with wire in power supply cut so short that the plug popped out at the slightest provocation?
I paid ~$300 more for my next computer. But I got it from Dell. And guesss what, the power supply works. And when a fan was getting a bit noisy, I did not have to lug the whole box to Manhattan (as it happened with another "mom&pop" shop who sold me a machine with defective video card). I called Dell and had the replacement mailed to me in 2 days. They did not mind me installing the thing myself.
I will go to whoever gives me best ownership experience for reasonable money. So far, small shops aren't it.
--
Less Is More. In my book, About Face, I introduce over 50 powerful design axioms. This is one of them.
--Alan Cooper. The Inmates Are Running the Asylum