The below is the way I *wish* I could talk to this idiot...
"Hi, my 'reply' button isn't working in e-mail."
"Are you attached to the VPN?"
"No."
"Are you sitting next to the computer?"
"No."
"Very well. Let me utilize my massive ESP and telekinetic abilities to remotely manipulate your keyboard and view your screen, and fix your computer."
Doctors. I hate 'em. The rest of the staff is wonderful, but the doctors are the worst.